1. About this Privacy Policy

Ideal Life Solutions ("we", "us", "our") operates the online store liveandgrow.com.au (the "Website").

We sell independent living products and educational toys to customers in Australia.

We respect your privacy and are committed to handling your personal information responsibly and transparently. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices and rights you may have regarding your information.

By using our Website or purchasing products from us, you acknowledge that you have read this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with our Website and services, we may collect personal information such as:

• your name;

• email address;

• billing and shipping address;

• information relating to your orders and purchases;

• payment-related information;

• correspondence and enquiries you send to us;

• information necessary to process refunds, returns or other customer service requests;

• information relating to your use of our Website; and

• technical information collected through cookies and analytics technologies.

We only seek to collect information that is reasonably necessary for operating our business, processing orders, providing customer service, improving our Website and meeting our legal or business obligations.

3. How We Collect Personal Information

We may collect personal information:

• when you place an order through our Website;

• when you create or use an account, where this functionality is available;

• when you contact us;

• when you make an enquiry about our products;

• when you provide information in connection with a payment, return or refund;

• when you communicate with us by email or through our Website; and

• automatically when you browse our Website through cookies, analytics and similar technologies.

Where reasonably practicable, we collect personal information directly from you.

Our online store is operated using WooCommerce. Depending on the Website configuration and plugins or extensions we use, WooCommerce may store information associated with customer orders, including names, email addresses, billing and shipping information and payment-method information.

4. How We Use Your Personal Information

We may use your personal information for purposes including:

• processing and fulfilling your orders;

• arranging delivery of products;

• processing payments;

• confirming orders and communicating with you about your purchases;

• responding to customer enquiries;

• processing returns, refunds and exchanges;

• maintaining and administering customer accounts, where applicable;

• improving our Website, products and customer experience;

• analysing Website traffic and usage;

• preventing fraud, misuse or unauthorised activity;

• maintaining the security of our Website and systems;

• complying with applicable laws and legal obligations; and

• carrying out other purposes that are reasonably necessary for operating our business.

We will not use your personal information for purposes unrelated to the purpose for which it was collected unless permitted or required by law, or where you have otherwise consented.

5. Payment Information

We offer payment options including PayPal and bank transfer.

When you choose PayPal, payment processing is handled through PayPal. PayPal may collect and process personal and financial information in accordance with its own privacy practices and applicable laws.

We do not need to receive or store your PayPal account password or other PayPal login credentials.

For bank-transfer payments, we may receive information necessary to identify and reconcile your payment with your order, such as your name, payment reference and transaction details.

You should review PayPal's own privacy information for details about how PayPal handles personal information.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our products and services.

This may include disclosure to:

• payment service providers, including PayPal;

• banks and financial institutions for payment reconciliation;

• website hosting and technical service providers;

• WooCommerce, WordPress and relevant website service providers;

• analytics and technology providers, including Google Analytics;

• delivery and freight providers where necessary to fulfil an order;

• professional advisers, such as accountants, lawyers or IT providers, where reasonably necessary;

• government agencies, regulators or law enforcement authorities where required or authorised by law; and

• other service providers who assist us in operating our business.

We do not sell your personal information to third parties.

We will take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

7. Overseas Disclosure and Service Providers

Although we sell and ship products only within Australia, some technology, payment, hosting and analytics providers we use may store or process information outside Australia.

For example, PayPal and Google operate services and infrastructure internationally.

Where applicable Australian privacy laws require us to take steps regarding overseas disclosure, we will take reasonable steps to comply with those requirements.

Because third-party providers may change their infrastructure or processing locations, we cannot guarantee that personal information will always be stored or processed exclusively in Australia.

8. Google Analytics

We use Google Analytics to help us understand how visitors use our Website and to improve our Website, products and services.

Google Analytics may collect information such as:

• information about your device and browser;

• approximate location information;

• pages viewed;

• interactions with the Website;

• information about how you arrived at our Website;

• cookies and similar identifiers; and

• other Website usage information.

Google states that Google Analytics uses cookies and other technologies to measure interactions with websites and that its services provide controls relating to data retention, deletion and data collection. Google also states that customers should not send personally identifiable information to Google Analytics.

We do not intentionally configure Google Analytics to collect information such as your name, email address, postal address or payment information as analytics data.

You can learn more about Google's privacy practices through Google's Privacy Policy.

9. Cookies

Our Website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website remember information about your visit and operate effectively.

We may use cookies for purposes including:

• keeping the shopping cart functioning;

• remembering Website preferences;

• enabling essential Website functions;

• understanding Website traffic and usage;

• improving Website performance; and

• supporting security and fraud prevention.

Some cookies may be placed by third-party service providers, such as analytics or payment providers.

You can generally manage or disable cookies through your web browser. However, disabling certain cookies may affect the functionality of the Website, including shopping-cart or checkout functionality.

10. Children's Privacy

Our products may include educational toys, but our Website is not directed at children.

Children are not permitted to purchase products through our Website, and we do not knowingly collect personal information directly from children.

Purchases should be made by an adult or other person legally able to enter into a purchase transaction.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and, where appropriate, delete the information.

11. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include:

• appropriate website and account security measures;

• secure connections where appropriate;

• access controls;

• limiting access to personal information to people who need it for legitimate business purposes;

• maintaining appropriate security for our Website and systems; and

• using reputable third-party service providers where appropriate.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, including keeping passwords and account credentials confidential.

12. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• fulfil and keep records of transactions;

• provide customer service;

• resolve disputes;

• process returns and refunds;

• meet accounting, taxation and legal requirements;

• maintain business records; and

• protect our legitimate business interests.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or de-identify it, where practicable.

Some information may need to be retained for a longer period where required by law.