Customer Information Use
Business Name: Ideal Life Solutions Website: https://liveandgrow.com.au Location: Queensland, Australia Effective Date: [Insert Date] Last Updated: [Insert Date]
1. About This Policy
Ideal Life Solutions ("we", "us", "our") respects your privacy and is committed to handling your personal information responsibly.
This Customer Information Use & Privacy Policy explains what personal information we collect when you visit or purchase from our online store, how we use and protect that information, and the circumstances in which we may disclose it to third parties.
Our online store operates through liveandgrow.com.au and uses WooCommerce to facilitate online orders and transactions.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
When you browse our website, place an order, make a payment, or contact us, we may collect personal information including:
Your name;
Email address;
Shipping and delivery address;
Billing information where required;
Payment and transaction information;
Details of products purchased;
Order number, transaction date, amount and payment status; and
Information you provide when contacting us about an order, payment, return, refund or other enquiry.
We may also collect certain technical and website usage information through Google Analytics and similar technologies, as described below.
We do not intentionally collect sensitive information unless it is reasonably necessary for a particular purpose and permitted under applicable law.
3. How We Collect Information
We may collect personal information directly from you when you:
Create or use an account;
Place an order through our website;
Provide your details during checkout;
Make a payment;
Contact us by email or through our website;
Request a refund, return or other assistance; or
Interact with our website.
We may also receive limited information from third-party services involved in processing your transaction, such as PayPal, where necessary to confirm or manage your payment or order.
4. Why We Collect and Use Your Information
We collect and use your personal information for purposes that are reasonably necessary for operating our online store, including to:
Process and fulfil your orders;
Arrange delivery of products within Australia;
Process payments and confirm transactions;
Send order confirmations, receipts and transaction-related communications;
Communicate with you about your order;
Process returns, refunds and cancellations;
Respond to customer enquiries;
Maintain accurate business, accounting and transaction records;
Detect and help prevent fraudulent, suspicious or unauthorized transactions;
Improve the operation, performance and security of our website;
Understand how visitors use our website and improve the customer experience;
Comply with applicable legal, tax, accounting and regulatory obligations; and
Protect our business, customers and website from misuse or unauthorized activity.
We will not use your personal information for purposes that are unrelated to the purposes described in this Policy unless permitted or required by law or you have provided appropriate consent.
5. Payment Information
We currently accept payments through:
PayPal; and
Bank transfer.
When you choose PayPal as your payment method, payment processing is handled through PayPal's payment services. We do not need to receive or store your full PayPal login credentials or payment card details in order to process your order.
When you choose bank transfer, we may receive information necessary to identify and reconcile your payment, such as the payer's name, payment reference, amount and date of payment.
Payment and transaction information may be retained as necessary for order management, accounting, fraud prevention, dispute resolution and legal or regulatory requirements.
Third-party payment providers may collect, use and retain information in accordance with their own privacy policies and terms.
6. WooCommerce
Our online store uses WooCommerce to manage products, shopping carts, customer orders, checkout and other e-commerce functions.
Information required to complete an order may be processed through WooCommerce and associated website hosting, database and technology services.
We configure our e-commerce systems to collect and retain only information reasonably necessary for operating our online store and fulfilling customer orders.
7. Google Analytics
We use Google Analytics to help us understand how visitors use our website.
Google Analytics may collect information such as website usage, pages visited, interactions, device or browser information, approximate location information and other technical or statistical information.
We use this information primarily to understand website performance, improve our website, understand customer behaviour and improve the online shopping experience.
Google may process information collected through Google Analytics in accordance with its own privacy practices. Depending on the services and settings we use, information may be processed or stored outside Australia.
Where available and appropriate, we may use privacy controls and settings designed to reduce the collection or use of information that is not necessary for our business purposes.
8. Shipping and Delivery
We currently sell and ship products within Australia only.
We use the shipping and delivery information you provide to fulfil your order and arrange delivery to the address you nominate.
Your name, shipping address and other information reasonably necessary for delivery may be provided to delivery or fulfilment providers where required to complete your order.
We do not currently ship products internationally.
9. When We Share Information
We may disclose personal information to third parties where reasonably necessary to operate our business, complete transactions or comply with our legal obligations.
These third parties may include:
PayPal and other payment or financial service providers;
Banks and financial institutions;
WooCommerce and related technology service providers;
Website hosting and IT service providers;
Shipping, courier and delivery providers;
Accounting, bookkeeping or professional advisers;
Fraud prevention and security service providers;
Google and analytics service providers; and
Government agencies, regulators, courts, law enforcement agencies or other parties where disclosure is required or authorized by law.
We do not sell your personal information to third parties.
We take reasonable steps to ensure that information disclosed to service providers is limited to information reasonably necessary for the relevant service or purpose.
10. Overseas Disclosure
Although Ideal Life Solutions operates in Queensland, Australia, some third-party service providers we use may be based overseas or may process or store personal information outside Australia.
These may include providers associated with payment processing, website technology, analytics, hosting or other services.
Because third-party service arrangements can change, the countries in which information may be processed or stored may also change.
Where applicable, we take reasonable steps to address overseas disclosure requirements under the Australian Privacy Principles.
11. How We Protect Your Information
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorized access, modification or disclosure.
These measures may include:
Using secure website technology;
Restricting access to personal information to people who reasonably need it;
Using reputable third-party payment providers;
Maintaining appropriate website and e-commerce security measures;
Keeping software and systems reasonably up to date; and
Taking reasonable steps to securely dispose of or de-identify information when it is no longer required.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.
Some information may need to be retained for longer periods to:
Maintain accounting and financial records;
Meet taxation or other legal obligations;
Maintain transaction and order records;
Resolve disputes;
Process refunds or chargebacks;
Detect and prevent fraud; or
Establish, exercise or defend legal claims.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable retention requirements.
13. Children's Privacy
Our products are intended for purchase by adults.
Children cannot purchase products from our online store, and we do not intentionally collect personal information from children.
If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete the information where appropriate and permitted by law.
Parents or guardians who believe that a child has provided personal information to us may contact us using the privacy contact details provided on our website.
14. Accessing and Correcting Your Information
You may request access to personal information that we hold about you, subject to applicable legal exceptions.
You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.
To make a privacy-related request, please contact us using the privacy contact email address provided on the Ideal Life Solutions website Home Page.
We may need to verify your identity before providing access to or changing personal information.
15. Privacy Complaints
If you believe that Ideal Life Solutions has mishandled your personal information or has not complied with applicable privacy requirements, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
Privacy complaints should be submitted using the privacy contact email address provided on our website Home Page.
We will review the complaint and respond within a reasonable period.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Information about making a privacy complaint to the OAIC is available through the OAIC website.
16. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Enable essential website and shopping-cart functionality;
Remember preferences;
Support the checkout and purchasing process;
Improve website performance and functionality; and
Collect website analytics through Google Analytics.
You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect some features of our online store.
17. Direct Marketing
If we send you marketing communications, we will do so in accordance with applicable laws.
Where required, you will have the opportunity to unsubscribe from marketing communications.
You can still receive necessary transactional communications, such as order confirmations, payment notifications, delivery information or other communications relating directly to your purchase.
18. Your Choices
Where reasonably practicable and permitted by law, you may choose not to provide certain personal information.
However, some information is necessary to complete an online purchase. For example, without your name, email address, shipping address and appropriate payment information, we may be unable to process or deliver your order.
19. Changes to This Policy
We may update this Customer Information Use & Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.
The most current version will be published on:
We recommend reviewing this Policy periodically.
The Last Updated date at the beginning of this Policy indicates when the Policy was most recently revised.
20. Contact Us
If you have questions about this Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact Ideal Life Solutions using the privacy contact email address provided on the Home Page of our website.
Ideal Life SolutionsQueensland, AustraliaWebsite: https://liveandgrow.com.auPrivacy enquiries: Privacy contact email displayed on our website Home Page.